I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 – 3 business days of processing time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
When your destination country is the U.S., you can choose between Standard Delivery.
Standard Shipping (7-10 days) – Free Shipping
During peak seasons and promotional sales, delivery might take a little longer.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email [email protected] All you need to do is send us an email with the subject line “CANCEL”.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelt or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at [email protected] If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us with: – Your order number.– A picture of the damaged product. Once received, we’ll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
Notice: There are certain delays on all carriers due to the global pandemic of COVID-19 (aka coronavirus). However, We are working around the clock with our shipping partners to ensure that your order reaches you as soon as possible. These times are certainly challenging but we hope we’ll get through this temporary phase soon and keep delighting you with our best service possible. We are sincerely thankful for your continued support and business.
For More Information Please Email: [email protected]
Phone: +86170 8890 8045